I wanted to give them a chance to prove that I have been hearing over the years were nerd-rage type exaggerated discontent. I was hoping the nay-sayers would be proven wrong about TFCC (Transformers Collectors' Club; aka FunPub).
However, this latest debacle was the straw that broke the camel's back, and, after 2 days of deliberation, I decided to say something about it in an objective manner (as much as I am able).
The debacle is this: I tried to order Over-Run from the TFCC website (after their servers crashed and came back online) and couldn't do it. Tried a few times. Then 2 days ago, I received 4 boxes of Over-Runs of which 3 were fine and there was 1 empty box.
Yes, one box was completely empty. Devoid of contents. Nada. Zilch.
That's pretty slack, really.
Then the lead up to this boiled to the surface and I thought I should really record this somewhere.
In mid Jan 2012, I decided to join TFCC to obtain the exclusive Runamuck figure. This was too good a homage for me to miss.
Tried to register a number of times and just could not get confirmation. Called FunPub in the US from HK 2 times to get it sorted.
BotCon Box Set
In late Jan 2012, I tried to purchase the BotCon box set. Went through the same exercise as above. As before, transactions appeared to have gone through, but there was no email confirmation and my CC was never charged, which again meant that the transaction did not go through.
Again, I had to call the US from HK (and Singapore) on 3-4 occasions where they tried to bill me unsuccessfully on my HSBC, then AMEX, then E's HSBC card. All the transactions couldn't go through (on CCs that are perfectly fine to use and far from overdrawn). On hindsight, it was probably a grievous mistake to provide details of 3 of the family's credit cards!
Few days later, bing!, the transaction went through, I don't know how.
This above recounted here 'live' on the OZ Formers Boards.
Tried to order Over-Run in early Feb 2012.
First, their servers completely crashes. As reported and documented here (OTCA), here (TFW2005) and here (Seibertron).
After they are up again, I experienced more of the same as recounted above. Again, I had to call the US from HK another 2-3 times to sort out the order (which was not sorted).
In a panic, I asked a friend in Australia and another friend in the US to help me order Over-Run. They kindly agreed and I am very touched. Such was my dismally low confidence in FunPub that I needed to hedge my bets to have peace of mind that if something else goes wrong with either one's order, I might still end up with at least 1 Over-Run.
Like I said above, in the end, these came.... ?
Credit Card Fraud
So after all that, I finally secured my Runamuck, Runabout and BotCon set and all's well with the world, yes? No, not really.
In mid Feb 2012, I got a call from my bank to inform me that 2 fraudulent transactions have been made on my CC and they would like to confirm whether I have made them.
These were the transactions:
 "Strawberry.net" - USD$417
 "Merchandise" - USD$589
What in the world are those. Nope, I didn't make them.
I talked about it here. And for a more holistic account of how many other people has had their CCs hacked and defrauded after purchasing from FunPub, see here.
Bank has to cancel my CC and reissue a new one and we all know how much of a hassle that is (to eg redirect payments, renew standing instructions, put it on file with eBay, PayPal, Yahoo, etc, etc).
I subsequently found out that every-single-person that I personally know and who has ordered something from TFCC this year has had their CCs hacked or defrauded, some with items as colourful as 'Barnes and Noble purchase'.
All the above is almost too much excitement for me and right now, I have decided to jump on the boat with all the other collectors who will not renew their membership next year...
... unless TFCC comes up with exclusive that are as kick-ass as this year's. I know, I'm a bitch for punishment, yeah?